n.exchange Crypto Exchange Review: Transparency Claims vs. User Horror Stories

When you're looking for a crypto exchange, you want speed, security, and someone to answer your calls when things go wrong. n.exchange promised all that - and then some. It claimed to be fully transparent, open-source, and built by the crypto community for the crypto community. Launched in 2016 and registered in England & Wales, it sounded like the honest alternative to the big, faceless exchanges. But here’s the truth: if you're thinking about using n.exchange in 2025, you should walk away. Fast.

What n.exchange Actually Did

n.exchange wasn’t a full trading platform like Binance or Kraken. It didn’t let you place limit orders or track deep order books. Instead, it operated as a crypto swap service - you picked a coin, entered an amount, and it exchanged it for another, like ShapeShift or Changelly. Simple, right? Except it wasn’t.

Its biggest selling point was transparency. The website said everything was open: the order lists, the reserve balances, even the front-end code. They claimed it was 100% open source. That’s rare. Most exchanges keep their interfaces locked down. For a while, that made n.exchange stand out. In 2019, Cryptowisser noted that if you were selling crypto, n.exchange often gave better rates than ShapeShift. But if you were buying? ShapeShift was cheaper. Still, the difference wasn’t huge - and no one ever proved those claims were real or consistent.

What they didn’t tell you was how little support you’d get when things went wrong.

The Real Problem: Customer Support That Vanished

In 2023, a user named Sheel Shah tried to swap 1 BTC through n.exchange using Exodus wallet. His transaction got flagged for suspicious activity. So he did everything right: he submitted his passport, a utility bill, proof of funds, even his contact info. He waited. And waited.

Two weeks passed. No updates. No calls. No emails that weren’t copy-pasted responses. Christmas and New Year’s came and went. He was stuck. His BTC was frozen. He couldn’t access it. He couldn’t move it. He couldn’t even get someone to tell him why. He says he was confined to his house, dealing with shame and depression.

That’s not a glitch. That’s a system failure.

Another user, Romeo, lost $5,000. No response from support for months. He had to go to a recovery service - RecoveringCoin.com - just to get his money back. And even then, it wasn’t guaranteed.

These aren’t isolated complaints. They’re patterns. And they’re from verified accounts on Reviews.io, dated in 2024. That’s not ancient history. That’s last year.

Transparency? More Like Black Box

n.exchange said its front-end was open source. But where’s the GitHub repo? Where’s the public code you can audit? No one’s linked it. No developer has verified it. The transparency claim was marketing, not evidence.

They also said they showed real-time reserve balances. But did anyone actually check? Did any independent auditor confirm those numbers? No. There’s zero public record of third-party verification. Meanwhile, exchanges like Kraken and Coinbase publish regular proof-of-reserves reports, signed by auditors. n.exchange? Silence.

If you’re going to claim transparency, you don’t just say it. You prove it. And n.exchange never did.

Why It Disappeared From Every List

By 2025, n.exchange vanished from every major comparison site. NerdWallet didn’t list it. Koinly didn’t include it. YouTube’s top crypto exchange videos from May 2025 didn’t mention it once. Even Slashdot, which used to compare it to Kuna and Topper, stopped featuring it.

That’s not because it’s “too small.” That’s because it’s broken.

Compare that to Coinbase, Kraken, or Gemini - all of which are still in every “Best Crypto Exchanges 2025” list. They have 24/7 support, multi-factor authentication, insurance funds, and regulated compliance. n.exchange had none of that. Just a website that looked clean and a promise that didn’t hold up.

Its registration in England & Wales (Company No. 10009845) means nothing if there’s no accountability. The UK doesn’t regulate crypto exchanges the way the U.S. does. That’s not protection - it’s a loophole.

What Happens When You Use n.exchange Today

Try visiting n.exchange right now. The site might load. Or it might be down. Either way, don’t deposit anything.

If you’ve already sent funds there, you’re likely in the same boat as Sheel Shah and Romeo: frozen assets, no replies, no hope. The pattern is clear. Once your transaction is flagged - even if it’s a false alarm - your crypto gets locked. And the support team? They ghost you.

There’s no timeline for KYC verification. No escalation path. No human contact. Just automated replies that say the same thing, over and over.

This isn’t a bad customer experience. This is a red flag the size of a billboard.

Alternatives That Actually Work

If you need a simple swap service, try these instead:

• ChangeNOW - No signup, fast swaps, clear rates, and responsive support.
• Shapeshift - Still better than n.exchange for buying crypto, and they’ve improved their support since 2019.
• Bitfinex - Full trading platform with deep liquidity and 24/7 live chat.
• Kraken - Regulated, audited, and trusted by millions. Even if you’re new, their interface is simple enough.

All of these have real customer service teams. All of them respond. None of them hold your crypto hostage.

Final Verdict: Avoid n.exchange at All Costs

n.exchange didn’t fail because it was too small. It failed because it lied.

It promised transparency but delivered silence.

It claimed to be community-driven but abandoned users when they needed help most.

It marketed itself as secure while letting users lose thousands with no recourse.

If you’re looking for a crypto exchange in 2025, you don’t need another flashy website with empty promises. You need reliability. You need accountability. You need someone who answers when you’re in trouble.

n.exchange gave you none of that.

Walk away. Save your coins. Save your sanity.